MUSPIHA, M.; DJUNAIDI, F. G. .; HATUWE, R. M. THE EFFECT OF SERVICE AND PRODUCT QUALITY ON CUSTOMER SATISFACTION AND LOYALTY IN MALUKU REGIONAL DEVELOPMENT BANK (BPDM): (Pengaruh Pelayanan dan Kualitas Produk terhadap Kepuasan dan Loyalitas Nasabah pada Bank Pembangunan Daerah Maluku (BPDM)). Uniqbu Journal of Social Sciences, [S. l.], v. 1, n. 2, p. 63–68, 2020. DOI: 10.47323/ujss.v1i2.40. Disponível em: http://ejournal-uniqbu.ac.id/index.php/ujss/article/view/40. Acesso em: 7 jul. 2025.