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Muspiha, M., Djunaidi, F.G. and Hatuwe, R.M. 2020. THE EFFECT OF SERVICE AND PRODUCT QUALITY ON CUSTOMER SATISFACTION AND LOYALTY IN MALUKU REGIONAL DEVELOPMENT BANK (BPDM): (Pengaruh Pelayanan dan Kualitas Produk terhadap Kepuasan dan Loyalitas Nasabah pada Bank Pembangunan Daerah Maluku (BPDM)). Uniqbu Journal of Social Sciences. 1, 2 (Aug. 2020), 63–68. DOI:https://doi.org/10.47323/ujss.v1i2.40.